No feedback FALSE advertising!!!

I conducted a telephonic application on the 10 Feb and the consultant advised that I qualify for R6000 and that the funds would be in my account in 24 hours. It is now the 16 Feb and nothing.. I had called in to find out what is happening and was told that the application is still being processed due to load shedding? This is really unprofessional and no feedback on the application or what stage of the application it is in. How are people meant to plan and make alternative arrangements of there is no feedback not even an sms to give some feedback.