NO FEEDBACK

It is with so much disappointment that a customer has to go through this with any company.I have been a FINCHOICE customer for almost 2 years now. I app**** for a loan with them because whatever is left over they re-loan it out, which I did on the 27th August, when I called to query about my application on the 29th they advised me it is at security check and they not sure why. I called on the 1st September same story, then a consultant calls me and informs me that my cell number is used by my husband, yet my husband has a different cell which is 074, so they asked me do I not have an alternate number, I gave them my mother’s number. I called again on the 5th September spoke to Vuyo, she advised she will get her team leader to call me nothing, I called again on the 6th September spoke to Leeko she advised me the same thing, she will get her team leader to call because my application is with Leroy, still no word from these guys. It is so sad that I am considering cancelling my application because there is not customer service. I work in the same environment which I am the team leader and when our agents request us to call a customer we have to do it the same time. That is why I am so frustrated at this issue