MR
Melanie R
1 reviews | Active since Oct 2023
22 Nov 2023, 09:27
No customer service!!
I have been sending e-mails since 16 November to Finchoice Legal & Finchoice info requesting paid-up letters for 3 accounts that I had with them that is now fully paid and to treat this as a matter of urgency and I have had one response on day 1 to say that they would get back to me within 2 business days... Needless to say I have been contacting them every day with no reply and no paid-up letters to date. They simply do not respond at all!! Unfortunately, their personnel are either not interested in assisting me in this matter or they simply just don’t care!!
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
22 Nov 2023, 14:06Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Nov 2023, 14:06
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MR
Melanie R's updateReviewer Update
05 Dec 2023, 12:48Although I received a e-mail this morning after almost four weeks from info@fincoice that they are temporarily marking the ticket nr as resolved, please take note that this issue is not resolved yet. To date I have not received one of the 3 paid-up letters I requested from FinChoise/HomeChoice/PhoneChoice. I see this as very unprofessional service as I need these letters a.s.a.p. to get my issues resolved and get on with my life!
MR
Melanie R's update05 Dec 2023, 12:48
Reviewer Update
Although I received a e-mail this morning after almost four weeks from info@fincoice that they are temporarily marking the ticket nr as resolved, please take note that this issue is not resolved yet. To date I have not received one of the 3 paid-up letters I requested from FinChoise/HomeChoice/PhoneChoice. I see this as very unprofessional service as I need these letters a.s.a.p. to get my issues resolved and get on with my life!
Finchoice's replyOfficial
05 Dec 2023, 14:23Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply05 Dec 2023, 14:23
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's replyOfficial
06 Dec 2023, 15:40Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply06 Dec 2023, 15:40
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team