HP
Hennie P
1 reviews | Active since Sept 2021
21 Sept 2021, 12:22
NO CUSTOMER SERVICE
I app**** for a loan 3weeks ago. My loan was approved however I am supposed to accept the Debicheck Mandate which Finchoice supposedly sent to my bank but I have spoken to Capitec and they informed me no mandates were sent.
I have phoned Finchoice almost every hour in the last 3days and they all say its been resent but nothing!!!!!
I think the staff need some training on mandates and customer service as well.
Helpful (0)
Replies (1)0
Replies (1)
Finchoice's replyOfficial
21 Sept 2021, 14:22Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply21 Sept 2021, 14:22
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team