BG
Bianca G
1 reviews | Active since May 2020
16 Feb 2023, 15:30
No Customer Service!
I had 2 loans with finchoice, I settled both loans on the same day. I sent them proof of payment with my settlement documents. My one loan was updated as settled, my other loan states that I am in arrears AFTER I settled my loan!! I have been asking for statements for both my loans since Yesterday, still no response from the same guy whom I sent my documents! Absolute worst customer service!
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
16 Feb 2023, 15:39Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply16 Feb 2023, 15:39
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
BG
Bianca G's updateReviewer Update
17 Feb 2023, 07:17This morning when I wanted to login on the mobile app I no longer have access to the app. I still need my statements which I don't get from you guys!!! This is really pathetic!
BG
Bianca G's update17 Feb 2023, 07:17
Reviewer Update
This morning when I wanted to login on the mobile app I no longer have access to the app. I still need my statements which I don't get from you guys!!! This is really pathetic!
Finchoice's replyOfficial
17 Feb 2023, 18:04Good day
Thank you for your Feedback, this has been escalated to the relevant department. One of our Customer Support Consultants will be in contact with you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department. One of our Customer Support Consultants will be in contact with you.
The finchoice team
Finchoice's reply17 Feb 2023, 18:04
Official
Good day
Thank you for your Feedback, this has been escalated to the relevant department. One of our Customer Support Consultants will be in contact with you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department. One of our Customer Support Consultants will be in contact with you.
The finchoice team
Finchoice's replyOfficial
20 Feb 2023, 17:38Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply20 Feb 2023, 17:38
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team