MR
Mario R
1 reviews | Active since Feb 2014
14 Jun 2023, 10:07
No customer service
This company really knows how to not help customers at all.
App**** for a loan on the 6th of June and was approved. The money paid out the next day as promised and on the 8th of June the account shows in arrears. The same day a mail was sent to try and rectify this and Thabisa rep**** that it would be rectified by the weekend.
It is already the 14th of June, The fault has not been sorted out yet and I'm getting no reply on mails.
Do not use this company as they do not know how to reply to mails at all and obviously are not able to pick up a telephone to phone someone and provide an update.
This is a company that the staff has no sense of ownership or accountability for their actions.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
14 Jun 2023, 20:18 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply14 Jun 2023, 20:18
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
MR
Mario R's updateReviewer Update
19 Jun 2023, 14:30It is already the 19th and this has still not been resolved.
I have phoned in and I was assured that it would be resolved, and still not getting any feedback on mails.
This is really pathetic customer service and the fact that nobody in the entire company knows how to fix an account problem shows that whoever needs to give training to the staff does not know what is going on around them.
I have phoned in and I was assured that it would be resolved, and still not getting any feedback on mails.
This is really pathetic customer service and the fact that nobody in the entire company knows how to fix an account problem shows that whoever needs to give training to the staff does not know what is going on around them.
MR
Mario R's update19 Jun 2023, 14:30
Reviewer Update
It is already the 19th and this has still not been resolved.
I have phoned in and I was assured that it would be resolved, and still not getting any feedback on mails.
This is really pathetic customer service and the fact that nobody in the entire company knows how to fix an account problem shows that whoever needs to give training to the staff does not know what is going on around them.
I have phoned in and I was assured that it would be resolved, and still not getting any feedback on mails.
This is really pathetic customer service and the fact that nobody in the entire company knows how to fix an account problem shows that whoever needs to give training to the staff does not know what is going on around them.
MR
Mario R's updateReviewer Update
28 Jun 2023, 11:25To give another update. (22 days after logging a problem)
It is already the 28th of June and Finchoice could still not resolve the problem on the account. I received a mail stating that the account does show that it is in arrears until the first payment is made on the account and then it would show correctly. This is not the case.
The issue was escalated to the so-called back office and on a phone call I was told that the people "working" in the back office have more important stuff to do and would be able to fix the fault when they have time. 22 days later and they still have not had time to fix the problem.
It also does not help to phone into finchoise as a person gets transferred from 1 person to another and just to get told that you have to send a mail. When sending a mail nobody knows how to reply to a mail and it takes days before a response is received if one is received.
Nobody knows what is going on
By far the worst people to deal with
It is already the 28th of June and Finchoice could still not resolve the problem on the account. I received a mail stating that the account does show that it is in arrears until the first payment is made on the account and then it would show correctly. This is not the case.
The issue was escalated to the so-called back office and on a phone call I was told that the people "working" in the back office have more important stuff to do and would be able to fix the fault when they have time. 22 days later and they still have not had time to fix the problem.
It also does not help to phone into finchoise as a person gets transferred from 1 person to another and just to get told that you have to send a mail. When sending a mail nobody knows how to reply to a mail and it takes days before a response is received if one is received.
Nobody knows what is going on
By far the worst people to deal with
MR
Mario R's update28 Jun 2023, 11:25
Reviewer Update
To give another update. (22 days after logging a problem)
It is already the 28th of June and Finchoice could still not resolve the problem on the account. I received a mail stating that the account does show that it is in arrears until the first payment is made on the account and then it would show correctly. This is not the case.
The issue was escalated to the so-called back office and on a phone call I was told that the people "working" in the back office have more important stuff to do and would be able to fix the fault when they have time. 22 days later and they still have not had time to fix the problem.
It also does not help to phone into finchoise as a person gets transferred from 1 person to another and just to get told that you have to send a mail. When sending a mail nobody knows how to reply to a mail and it takes days before a response is received if one is received.
Nobody knows what is going on
By far the worst people to deal with
It is already the 28th of June and Finchoice could still not resolve the problem on the account. I received a mail stating that the account does show that it is in arrears until the first payment is made on the account and then it would show correctly. This is not the case.
The issue was escalated to the so-called back office and on a phone call I was told that the people "working" in the back office have more important stuff to do and would be able to fix the fault when they have time. 22 days later and they still have not had time to fix the problem.
It also does not help to phone into finchoise as a person gets transferred from 1 person to another and just to get told that you have to send a mail. When sending a mail nobody knows how to reply to a mail and it takes days before a response is received if one is received.
Nobody knows what is going on
By far the worst people to deal with
MR
Mario R's updateReviewer Update
04 Jul 2023, 09:16Another update. Day 26 and still the problem could not be resolved. The people that "work" for finchoice have no idea on how to answer mails.
Remi rep**** to a mail 4 days ago and after that also went silent.
This company is really a joke and the worst to deal with.
Remi rep**** to a mail 4 days ago and after that also went silent.
This company is really a joke and the worst to deal with.
MR
Mario R's update04 Jul 2023, 09:16
Reviewer Update
Another update. Day 26 and still the problem could not be resolved. The people that "work" for finchoice have no idea on how to answer mails.
Remi rep**** to a mail 4 days ago and after that also went silent.
This company is really a joke and the worst to deal with.
Remi rep**** to a mail 4 days ago and after that also went silent.
This company is really a joke and the worst to deal with.
Finchoice's replyOfficial
05 Jul 2023, 22:56Good day,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support consultants to contact you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support consultants to contact you.
The finchoice team
Finchoice's reply05 Jul 2023, 22:56
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support consultants to contact you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department., we do apologise for the Late reply and will get one of our customer support consultants to contact you.
The finchoice team