ALvC
Andries Lukas van Coller
1 reviews | Active since Jan 2019
13 Feb 2019, 14:28
NO customer care, NO response, NO feedback
On 24 January 2019 I also posted a bad review of Finchoice. 3 Weeks later and nothing has changed! Still NO feedback. Not one person in that entire company calls back or emails back or does what he/she is suppose to do! I app**** online 7 times in 3 days and each time i receive an sms acknowledging application and documents but yet minutes, hours and days pass and not a single feedback is given! Really disappointed with the service!!!! I would NOT recommend Finchoice to anyone!
Helpful (0)
Replies (13)0
Replies (13)
Finchoice's replyOfficial
13 Feb 2019, 14:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and one of our Customer Service Consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and one of our Customer Service Consultants to contact you shortly.
The finchoice team
Finchoice's reply13 Feb 2019, 14:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and one of our Customer Service Consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and one of our Customer Service Consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
14 Feb 2019, 07:43Good Day,
Our team is trying to make contact with you, alternatively contact our customer service line on ***.
The finchoice team.
Our team is trying to make contact with you, alternatively contact our customer service line on ***.
The finchoice team.
Finchoice's reply14 Feb 2019, 07:43
Official
Good Day,
Our team is trying to make contact with you, alternatively contact our customer service line on ***.
The finchoice team.
Our team is trying to make contact with you, alternatively contact our customer service line on ***.
The finchoice team.
ALvC
Andries Lukas van Coller's updateReviewer Update
14 Feb 2019, 07:52I am aware of that but I am on a training course from 7am to 6pm daily ...
So the team can contact me after 6pm.
But this still does not solve the problem of me having to re-apply over and over and over again!
It is very simple and easy.. approve or decline but everytime I apply I am approved and then nothing happens and I need to apply again!!!! ridiculous !!!!
ALvC
Andries Lukas van Coller's update14 Feb 2019, 07:52
Reviewer Update
I am aware of that but I am on a training course from 7am to 6pm daily ...
So the team can contact me after 6pm.
But this still does not solve the problem of me having to re-apply over and over and over again!
It is very simple and easy.. approve or decline but everytime I apply I am approved and then nothing happens and I need to apply again!!!! ridiculous !!!!
ALvC
Andries Lukas van Coller's updateReviewer Update
14 Feb 2019, 13:08I have reapp**** 3 times today! RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!
Service is so bad I would definitely NOT be contacting you again!!!!!!!! NEVER AGAIN!
I will move on and post on every platform possible!
ALvC
Andries Lukas van Coller's update14 Feb 2019, 13:08
Reviewer Update
I have reapp**** 3 times today! RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!
Service is so bad I would definitely NOT be contacting you again!!!!!!!! NEVER AGAIN!
I will move on and post on every platform possible!
ALvC
Andries Lukas van Coller's updateReviewer Update
19 Feb 2019, 11:24STILL NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ALvC
Andries Lukas van Coller's update19 Feb 2019, 11:24
Reviewer Update
STILL NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Finchoice's replyOfficial
20 Feb 2019, 12:18 Good Day,
We have attempted to call you on numerous occasions on the number 0******X49 to no avail. Kindly contact our customer service line on ***.
The finchoice team.
We have attempted to call you on numerous occasions on the number 0******X49 to no avail. Kindly contact our customer service line on ***.
The finchoice team.
Finchoice's reply20 Feb 2019, 12:18
Official
Good Day,
We have attempted to call you on numerous occasions on the number 0******X49 to no avail. Kindly contact our customer service line on ***.
The finchoice team.
We have attempted to call you on numerous occasions on the number 0******X49 to no avail. Kindly contact our customer service line on ***.
The finchoice team.
ALvC
Andries Lukas van Coller's updateReviewer Update
21 Feb 2019, 11:16Good day,
Received an sms this morning saying loan was paid into bank account and will be available by 11am today.
It is 11:16 and nothing shows as yet and FNB says no pending deposits.
Kindly advice.
ALvC
Andries Lukas van Coller's update21 Feb 2019, 11:16
Reviewer Update
Good day,
Received an sms this morning saying loan was paid into bank account and will be available by 11am today.
It is 11:16 and nothing shows as yet and FNB says no pending deposits.
Kindly advice.
ALvC
Andries Lukas van Coller's updateReviewer Update
21 Feb 2019, 12:20Can someone kindly advice!!!
ALvC
Andries Lukas van Coller's update21 Feb 2019, 12:20
Reviewer Update
Can someone kindly advice!!!
Finchoice's replyOfficial
21 Feb 2019, 12:27Good Day,
Please contact our customer service line on ***.
The FinChoice team.
Please contact our customer service line on ***.
The FinChoice team.
Finchoice's reply21 Feb 2019, 12:27
Official
Good Day,
Please contact our customer service line on ***.
The FinChoice team.
Please contact our customer service line on ***.
The FinChoice team.
ALvC
Andries Lukas van Coller's updateReviewer Update
21 Feb 2019, 12:38NO money received but already debit order placed on my account!
I WILL cancel this debit order if the money does not show by 1pm!
I have been struggling with FinChoice for just over a month now.
ALvC
Andries Lukas van Coller's update21 Feb 2019, 12:38
Reviewer Update
NO money received but already debit order placed on my account!
I WILL cancel this debit order if the money does not show by 1pm!
I have been struggling with FinChoice for just over a month now.
ALvC
Andries Lukas van Coller's updateReviewer Update
21 Feb 2019, 12:51I have requested on MANY MANY MANY occasions to ONLY be contacted before 7am or AFTER 6pm as my job does not allow cellphones in server rooms or on training!
The sms CLEARLY said R.... amount was paid into my BANK ACCOUNT and will be available by 11am TODAY! Now it is 2 hours later and still nothing! I have had so many problems with Finchoice!! Either it was done or it was not! There is NO inbetween!
ALvC
Andries Lukas van Coller's update21 Feb 2019, 12:51
Reviewer Update
I have requested on MANY MANY MANY occasions to ONLY be contacted before 7am or AFTER 6pm as my job does not allow cellphones in server rooms or on training!
The sms CLEARLY said R.... amount was paid into my BANK ACCOUNT and will be available by 11am TODAY! Now it is 2 hours later and still nothing! I have had so many problems with Finchoice!! Either it was done or it was not! There is NO inbetween!
Finchoice's replyOfficial
21 Feb 2019, 12:53Good Day,
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Finchoice's reply21 Feb 2019, 12:53
Official
Good Day,
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
Please contact our customer service line on ***, You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query or Alternatively please confirm a Convenient time for us to call you.
The FinChoice team.
ALvC
Andries Lukas van Coller's updateReviewer Update
21 Feb 2019, 12:55THE SMS CLEARLY STATED FUNDS PAID INTO BANK ACCOUNT AND WILL BE AVAILABLE BY 11AM TODAY!!!!!!!!!!!!!!!!!!!!!!!!!
WHAT IS THE PROBLEM??????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????????????????????
IT WAS EITHER PAID OR I WAS GIVEN FALSE INFORMATION WHICH IS *****!
KEEP YOUR MONEY!
I WILL CANCEL THE DEBIT ORDER!
ALvC
Andries Lukas van Coller's update21 Feb 2019, 12:55
Reviewer Update
THE SMS CLEARLY STATED FUNDS PAID INTO BANK ACCOUNT AND WILL BE AVAILABLE BY 11AM TODAY!!!!!!!!!!!!!!!!!!!!!!!!!
WHAT IS THE PROBLEM??????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????????????????????
IT WAS EITHER PAID OR I WAS GIVEN FALSE INFORMATION WHICH IS *****!
KEEP YOUR MONEY!
I WILL CANCEL THE DEBIT ORDER!