CA
Carmen A
1 reviews | Active since Jun 2019
14 Oct 2020, 07:44
NO COVER UNDER PROTECTION PLAN - SINCE BECOMING UNEMPLOYED
So I have a personal loan with Finchoice and have been pauing diligently very month. So March I went on maternity leave and my contract ended at the same time. I requested for the protection plan to cover my payments for no income and it was denied. I didn't even submit a claim. I was just told that it does not cover. I am still unemployed and I was handed over to NRB debt collectors. So now why does one pay the insurance if when it comes to pay out time they refuse. I called and queried why it will not be paid and also quoted from the policy what it says but still nothing. I will never ever do dealings with them again. I will just pay the loam finish when I can. Very very bad service!
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
14 Oct 2020, 08:55Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply14 Oct 2020, 08:55
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
27 Oct 2020, 08:21Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply27 Oct 2020, 08:21
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
CA
Carmen A's updateReviewer Update
27 Oct 2020, 10:13Good day
My query was resolved however I have noted that because I was handed over to attorneys I have been listed as default on my credit report. I queried this and was told that it will be resolved and the person would get back to me. So I'm just waiting on this response as to when the default status will be removed from my credit profile.
Thanks
My query was resolved however I have noted that because I was handed over to attorneys I have been listed as default on my credit report. I queried this and was told that it will be resolved and the person would get back to me. So I'm just waiting on this response as to when the default status will be removed from my credit profile.
Thanks
CA
Carmen A's update27 Oct 2020, 10:13
Reviewer Update
Good day
My query was resolved however I have noted that because I was handed over to attorneys I have been listed as default on my credit report. I queried this and was told that it will be resolved and the person would get back to me. So I'm just waiting on this response as to when the default status will be removed from my credit profile.
Thanks
My query was resolved however I have noted that because I was handed over to attorneys I have been listed as default on my credit report. I queried this and was told that it will be resolved and the person would get back to me. So I'm just waiting on this response as to when the default status will be removed from my credit profile.
Thanks