SM
Stephen M
1 reviews | Active since Feb 2019
18 Jan 2025, 17:01
No consent for credit enquiry
I'm still not happy about this. I saw a credit check on my credit report on the 15th January 2025. I didn't apply for any credit of a Mobimoney. I want that check deleted because it's affecting my credit applications. I asked you guys to close off my mobimoney account, which you did, thank you for that, but why are you doing an enquiry if I never app**** credit???? I want that enquiry deleted. My score went down by 10 points. I don't know why I have to come on this platform for you guys to reply speedily, it's bad for business!! Come on!!
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
20 Jan 2025, 08:16
Good day Stephen,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply20 Jan 2025, 08:16
Official
Good day Stephen,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
27 Jan 2025, 12:09
Good day Stephen,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply27 Jan 2025, 12:09
Official
Good day Stephen,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team