SM
Silindile M
1 reviews | Active since Mar 2020
19 Oct 2023, 20:32
No communication, very disappointing
I made payment on the 30th May and up until now my payment has not been allocated, when I contacted Finchoice they kept transferring my calls to people who never picked up. When I finally got through to someone I was given an email address to email but up until now no one has responded to my emails, this is the last resort to try and get this sorted. I'm really disappointed at their service!!
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
22 Oct 2023, 23:17Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Oct 2023, 23:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
25 Oct 2023, 12:15Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply25 Oct 2023, 12:15
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
SM
Silindile M's updateReviewer Update
22 Nov 2023, 14:51Good Afternoon
I still have not received any help with this matter, I am not sure who confirmed that this has been resolved , I sent numerous emails to your legal department and no one responded to my email. I just recently noticed that you wrongly listed my account with Expedia. I really do not know what to do anymore because your legal team is not doing their job, they never respond to any of my emails. I need someone to contact me urgently with regards to this matter. I am really sick of constantly asking people to do their job.
I still have not received any help with this matter, I am not sure who confirmed that this has been resolved , I sent numerous emails to your legal department and no one responded to my email. I just recently noticed that you wrongly listed my account with Expedia. I really do not know what to do anymore because your legal team is not doing their job, they never respond to any of my emails. I need someone to contact me urgently with regards to this matter. I am really sick of constantly asking people to do their job.
SM
Silindile M's update22 Nov 2023, 14:51
Reviewer Update
Good Afternoon
I still have not received any help with this matter, I am not sure who confirmed that this has been resolved , I sent numerous emails to your legal department and no one responded to my email. I just recently noticed that you wrongly listed my account with Expedia. I really do not know what to do anymore because your legal team is not doing their job, they never respond to any of my emails. I need someone to contact me urgently with regards to this matter. I am really sick of constantly asking people to do their job.
I still have not received any help with this matter, I am not sure who confirmed that this has been resolved , I sent numerous emails to your legal department and no one responded to my email. I just recently noticed that you wrongly listed my account with Expedia. I really do not know what to do anymore because your legal team is not doing their job, they never respond to any of my emails. I need someone to contact me urgently with regards to this matter. I am really sick of constantly asking people to do their job.
SM
Silindile M's updateReviewer Update
30 Nov 2023, 11:03I still have not received any response. Finchoice legal department is still ignoring my emails, and they are not available on the phone. I have sent several emails with no luck. As per the email I sent on the 21st November I will not be making any payments up until you resolve my issue.
SM
Silindile M's update30 Nov 2023, 11:03
Reviewer Update
I still have not received any response. Finchoice legal department is still ignoring my emails, and they are not available on the phone. I have sent several emails with no luck. As per the email I sent on the 21st November I will not be making any payments up until you resolve my issue.
Finchoice's replyOfficial
30 Nov 2023, 11:09Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply30 Nov 2023, 11:09
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
SM
Silindile M's updateReviewer Update
30 Nov 2023, 12:27Can someone please contact me as this does not resolve the issues that I have with Finchoice. This is not the first time that your legal team told me that SSDA will send me an update statement , I contacted Legal to do a follow up and they ignored my emails please see below received on the 10th November
" Hi Silindile
I trust this email finds you well.
I confirm all payments since May 2023 has been allocated on your Finchoice Restructured loan.
@SSDA - please forward the customer an updated statement.
Kind Regardsdebt recovery
t +27 (0)861 346 246 e *** "
" Hi Silindile
I trust this email finds you well.
I confirm all payments since May 2023 has been allocated on your Finchoice Restructured loan.
@SSDA - please forward the customer an updated statement.
Kind Regardsdebt recovery
t +27 (0)861 346 246 e *** "
SM
Silindile M's update30 Nov 2023, 12:27
Reviewer Update
Can someone please contact me as this does not resolve the issues that I have with Finchoice. This is not the first time that your legal team told me that SSDA will send me an update statement , I contacted Legal to do a follow up and they ignored my emails please see below received on the 10th November
" Hi Silindile
I trust this email finds you well.
I confirm all payments since May 2023 has been allocated on your Finchoice Restructured loan.
@SSDA - please forward the customer an updated statement.
Kind Regardsdebt recovery
t +27 (0)861 346 246 e *** "
" Hi Silindile
I trust this email finds you well.
I confirm all payments since May 2023 has been allocated on your Finchoice Restructured loan.
@SSDA - please forward the customer an updated statement.
Kind Regardsdebt recovery
t +27 (0)861 346 246 e *** "
Finchoice's replyOfficial
30 Nov 2023, 13:05Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply30 Nov 2023, 13:05
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team