No communication regarding loan application

On Wednesday afternoon i app**** for a loan. When i called yesterday i was told everything is done but some activation needs to be done today. It's been quiet and now when i call the call center I'm told Finchoice tried calling me because before they pay out they call and verify. Firstly no one told me anything about this. Where i work i cannot be on the phone unless I'm expecting a call then i notify my bosses in advance. This admin is too much. Yes i need the money but does this mean now that i will not be getting it since i was busy when you tried calling? Why didn't you make me aware?