No Communication, No Feedback, Unhappy client

Personally I've never had a problem with finchoice, but as of lately I've not been happy with their services, I app**** for a loan on Tuesday till today I have not received any feedback, I don't know if I'm wait for a train by the ocean or what the cause may be, this is the only platform they seem to respond to on time, since with their lines one has to hold a lifetime. I'm not complaining I just need a response waiting for nothing is hard in this tough situations we find ourselves in, and it's not right to say one thing and do the other. It's now been 65 hours since my application. Some of us are in urgent situations and time is of essence, I've never complained about finchoice but this is making me a frustrated client, finchoice please rectify my plea