ZD
Zanele D

1 reviews | Active since Jul 2015

20 Mar 2019, 00:46

No benefit in dying with Finchoice...

AS I understand it, Finchoice is a subsidiary of Homechoice. My late Sister had an account with them and later took a loan through Finchoice. After her death I received atleast 10 calls a day from them demanding to speak with my sister. I later found out I was listed as next of kin . After many arguments and continuing harassment I send a death certificate and still receives calls and demands for payment. One of the consultants later told me a out a funeral benefit sue to my 15 year old niece. I was advised to send her banki g details as well as my later sisters ID which I did. Thus began a two month long struggle to get assistance. Sometimes I am asked for my sisters ID AGAIN AND SOMETIMES I do not even get the automated response to my emails. They knew me well enough to harass me but are keeping a funeral benefit due to a child who lost their mother!!! Shame on you FINCHOICE! You have all the documents you will ever need. Atleast have the decency to respond to tell me NO but enough with th3 sending of death certificates and ID numbers!

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Replies (2)
Finchoice
Finchoice's reply20 Mar 2019, 06:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.

The FinChoice team 
ZD
Zanele D's update20 Mar 2019, 08:26
Reviewer Update
Does anyone send any reply besides this?? This shows a lack of even a hint of caring about mybplighy or that of any customers complaining. I pray anyone with eyes stops before making their families suffer by associating themselves with you. What a horrific expirience dealing with you has been!!