No assistance resolving an account query.
it has come to my attention that debits taken from my back account doesn't reflect on my mini statements. So far after 3 phone calls I haven't been able to find someone capable of resolving my dispute. My Mini statements only reflect 2 debits however m bank statements shows 6 debits. Call centre agents have no idea of what's going on and refuse to let me speak to a supervisor. Finchoice is a very handy tool however, not if they don't handle records like this. Please can someone capable assist.
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
15 Aug 2023, 15:29Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply15 Aug 2023, 15:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
's updateReviewer Update
15 Aug 2023, 16:38I believe you may have tried to call me, however truecaller blocks your funeral cover number.
I have unblocked your number if you can try to contact me again. Otherwise please contact me via email.
I have unblocked your number if you can try to contact me again. Otherwise please contact me via email.
's update15 Aug 2023, 16:38
Reviewer Update
I believe you may have tried to call me, however truecaller blocks your funeral cover number.
I have unblocked your number if you can try to contact me again. Otherwise please contact me via email.
I have unblocked your number if you can try to contact me again. Otherwise please contact me via email.
Finchoice's replyOfficial
16 Aug 2023, 08:47Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
We've sent you an email, please do respond when you have a chance
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
We've sent you an email, please do respond when you have a chance
The finchoice team
Finchoice's reply16 Aug 2023, 08:47
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
We've sent you an email, please do respond when you have a chance
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
We've sent you an email, please do respond when you have a chance
The finchoice team
's updateReviewer Update
17 Aug 2023, 08:20I haven't seen any mails from you, as was the case with a consultant that was supposed to send me an age analysis of my account.
's update17 Aug 2023, 08:20
Reviewer Update
I haven't seen any mails from you, as was the case with a consultant that was supposed to send me an age analysis of my account.
's updateReviewer Update
17 Aug 2023, 15:54Are you planning on doing something regarding this problem?
's update17 Aug 2023, 15:54
Reviewer Update
Are you planning on doing something regarding this problem?
's updateReviewer Update
18 Aug 2023, 11:17I can't believe that you just don't even care to respond to this complaint.
's update18 Aug 2023, 11:17
Reviewer Update
I can't believe that you just don't even care to respond to this complaint.