No action

I am having a problem which i have brought to FinChoice many times not just once or twice.

When I get an automated response after I have sent an email it comes to my email address except the name that is rep**** to is someone totally different as I said I have informed them countless times that it is my email and not the person they are addressing. Nothing has been done to rectify this situation and if this is happening to me I'm wondering who else.

They totally disregard my email to them and keep sending automated messages to the other person. I have spoken to an agent and still nothing has been done. It seems that it's too much of an effort to actually action their request.

Im just wondering if they do things like that with the finance client accounts.

I don't know who I can talk to as there is only a main telephone line and you don't get transferred to a manager.