Need My Monthly Withdrawal!

Ive received an SMS this morning from Finchoice stating I have 1 last withdrawal available before I have to activate a new one. When I went to check it showed no withdrawal available. I then sent an email, got an email back the mailbox is full. I then called the call centre where they told me there is nothing available. When I asked why did they sent me the message then the agent just said he doesn't know why they sent me that SMS! I've been waiting for them to let me know when there will be a withdrawal again and now this? Homechoice shows I made a lady payment of R700 on the 14 of Feb when I made 2 payments on the 2nd and 6th of February this year. I've sent them proof of payments also. And now because of them I can't get my monthly withdrawal when Finchoice is being paid every single month via debit order. I'm in dire need of money but now Finchoice gave me Hope just to take it away again. I'm so Dissapointed!