My payment not reflecting on their system

Hello Peter,

I would like to lodge a complaint regarding FinChoice, MOBI.

I app**** for a loan, and I truly do not understand why the payout took so long, as if there were issues on their side. However, my main concern is the payment I made. I settled the full outstanding amount on the 27th of November 2025 through an immediate payment using the FNB banking details provided by FinChoice.

Since then, I have continuously been receiving calls telling me that I have not settled the amount and that I am still in arrears. Every time I explain to the agents that I have already paid, they tell me they will look into it, but the call either gets dropped or I get transferred to another department where no one picks up, and the line eventually cuts off.

On Monday, one of the agents told me to send the proof of payment, which I did. I was told the matter would be attended to, but nothing has been resolved. I am still receiving calls claiming that I owe, and I am still having to repeat the same explanation.

My worry now is that arrears and extra charges will continue to be added for an amount that I have already settled. When I log into my FinChoice account, it clearly shows the amount I paid — R842 — which proves that the payment was made.

I am kindly requesting that this matter be urgently investigated and resolved. I do not understand why it is taking so long, especially when the calls demanding payment come through so quickly, but assistance is not provided when I explain the situation.