My name is Eddie De Souza ID number ***

My name is Eddie De Souza ID number ***. On Saturday I made an eft payment of R2000 to be credited to my Mobi account. I contacted the people at Finchoice after I received so many calls that the allocation was incorrect. I notified the last lady I spoke to yesterday and she assured me it will be credited to the Mobi account and that I will sort out the 24 month account over the next three. Today I receive a call from a LeeAnn and she starting blasting me just because I said to her a simple instructions cannot even be done. I seek to receive in writing an apology from Finchoice and I need my Mobi account to corrected