My mobile system says i am in arreas

<p>Good day</p> <p> </p> <p>Please assist me i have a loan with you of which i skipped 1 installment and made sure the following monh i i paid double the installment BUT to my surprise your system on my cellphone says i am in arreas of which i dont understand. I even tried to speak to one of you consultand but they told me i am behind with my home choice account which is not true my accout is upto date.Can this be sorted out wih ITC as well.</p> <p> </p> <p>Regards</p> <p>Lucky</p>