NS
Naledi S

1 reviews | Active since Apr 2020

03 Jun 2026, 05:49

Multiple debit orders

I am devastated with number of multiple debit order transactions to my bank despite manually paying my account. After a returned debit order on the 27th May, on the 28th I paid manually via easypay method, and also sent proof of payment to update my account. When I check my account the money reflects on my statement but they repeatedly sent debit order deductions everyday, they accumulate unpaid fees of R100 everyday I have contacted Finchoice via telephone , email and log request but os either i get no response or I am told I must wait for my account to update. This is the first time I experience this and I am devastated beyond my control. Today as I am writing this the account still reflect debit order sent to your bank, I am horrified by this , it is costing me

0
Replies (3)
Finchoice
Finchoice's reply03 Jun 2026, 06:15
Official
Hello Naledi, I'm really sorry to hear about the repeated debit order transactions and lack of communication you've experienced. Your feelings of devastation and frustration are completely understood and valid. We'll immediately get to work on this and thoroughly investigate your account. Rest assured, we'll provide updates on the resolution of this matter via email as soon as we can. Warm regards, The FinChoice Team
NS
Naledi S's update03 Jun 2026, 08:27
Reviewer Update
Thank you for your prompt response, will they consider refund the bank charges accumulated due to multiple transactions, my account is in the red at the moment. Any withdrawal i made will be less.
Finchoice
Finchoice's reply04 Jun 2026, 14:48
Official
Good day Naledi,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team