Most unresponsive company, very ***** prone

I cannot sign in to my account at all and have written 2 emails to Finchoice, advising of possible ***** on my account, but no response whatsoever. I tried calling daily, but no response after almost 30 minutes ! Was called on the debit order date to advise that my debit order failed, never expected this level of unprofessionalism. I received an SMS that my request is being attended to even though I did not make contact with FinChoice at the time, hence my reason for raising possible ***** on my account on 21 May when I received the SMS. The most unresponsive, "dont care" attitude ever. Due to the nature of my request, I will respond to emails only so that I have a paper trail. This is the second ***** alert in as many months :-(