Money paid to someone else but the account is active under my Identity

*********** staff....I am so dissatisfied with service rendered by by Finchoice I have app**** for a loan on the 1st it was approved but never paid into my account. The consultant that helped advised me that they will retrieve my bank statement automatically from my bank she said coming to my surprise when I call on Saturday for follow up I have been paid but I never received the funds.I was then told money was transferred into a wrong account which doesn't belong to me and the matter will be investigated till today I have been calling everyday they are investigating which is very inconvenient.I just called now consultant they wait for authorisation from team leader or investigating.They need to get trained staff to render financial services.