Money being debited for loans that has been paid up !

My name is Ebrahim and i would like to formally complain about the pathetic service rendered to me by Finchoice. I have spoken to 3 agents since Friday and none of them were truthful nor very helpful. All i received was lies to get me off the calls. To summarize, i have 2 loans with Finchoice. Both was settled by a 3rd party and all proof with proof of paid up letters was sent to Finchoice. I have also made this known to finchoice telephonically. No amounts were to be deducted from my account by Finchoice any longer. I have called numerous counts to make this known and request my payments back of over r4500. Finchoice consultants kept promising me my full payments back. I have made calls from my personal airtime since 23rd January to request my money back because they were not supposed to deduct anything and it has been a complete nightmare to say the least. I have been promised my full amount would be paid back in my account yet only a r430 has been paid this from a whole R4500. I have made it very clear that i do not approve of money being sent to me in dribs and drabs when they deducted all my "own" money at once. I am very very ****ed with this pathetic service and lack of accountability and assistance with getting my money back. I have other bills to pay which i am now in arrears with due to Finchoice. This is also affecting my own credit score negatively. Why do we have to run and beg after my own money that is not being paid back after i have called for more than a week for? This better be sorted out as i am prepared to escalate this matter even further to the Ombadsman. I have sent numerous emails that does not get acknowledged. I call but kept on the line for more than 30minutes waiting for agents that has been absolute no help at all. The Whatsapp line messages does not get answered at all. Why do you take money that does not belong to you and when we want our monies back it becomes a complete nightmare?Today is the 31st January its been almost 2weeks now that im waiting on my money a r4500 which i only receive a r430 which shouldhv been a r4500 i want my money in full as they first deducted r3172 and then again a r1272 I want all my money in full not in portions your consultans did promise its sorted and my money would be paid in full which has not happen i want my money today still or i wil get my lawyers involve n take this further because this is not right u suppose to serve your clients not cheat them out of their money. Emails has been promised by consultants to confirm my full amount would be paid but nothing has ever been sent. I want this issue resolved and I would not recommend your disgraceful services to anyone.