Money available

I have a current loan with finchoice and as of today I qualified for a R800 pay day advance and a R5200 mobi money - I tried to apply for the R800 pay day advance and was declined - I then loaded R30 airtime and called finchoice to explain to me why now my payday advance and mobi money option has disapeared - I was told by consultant it is because homechoice put me up as a bad payer - I then called homechoice and they said my account is up to date and I even paid before hand more than I should - Between calling homechoice and Finchoice I called out R70 airtime and no one could come to the route of the problem - the call centre staff were rude and I needed to confirm everything when I called again and again as I was told I cannot get a call back as the call centre cannot call me back - I really needed this money and there is no reason I should not qualify as homechoice is paid and I pay my loan on time as well - other than that the woman on the phone said I only qualified 23000 which is not the case as I originally qualified for 25000 and irelavent to what I originally qualified for the mobi money and advance was still available - so now I have no money for the month or airtime and still no once could help me