CK
Chants K
1 reviews | Active since Jan 2010
05 Aug 2024, 12:29
Mobimoney outstanding balance without any withdrawals
Called Finchoice on Friday & spoke to Nande as I needed to know if F r a u d took place on my MobiMoney account that was activated only 2 or 3 days prior since I didn't make any withdrawals but the somehow there was an outstanding balance of over R 8 0 0 0. I want to know so that I can open up a case with the S A P S but they have yet to get back to me. My second issue is that my I T C report indicates a hard search every single month for the past 6 months yet I have N O T completed a credit application every month for the last 6 months. I intend writing to the N C R as this is not correct and seriously prejudices my credit profile. Thirdly, I specifically declined a DebiCheck mid last month, a second DebiCheck expired yet the very next day 15th July, a DebiCheck for a MobiMoney facility that wasn't active then, was approved on my bank account but I did not do so. How did this happen, by whom was this unauthorized DebiCheck approved since I didn't approve it? Fourthly, small R 6 0 0 0 loan over 1 2 mths was approved last week but no payment received. Something is seriously wrong, I just want answers in writing. I'm very unhappy with Finchoice SA & won't recommend them to anyone as not even their T&C's indicate that a hard I T C check will happen every time you open up the app, click your income hasn't been affected by Covid & then view your products without completing new applications. I have not encountered any such issues with any other F S P.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
05 Aug 2024, 12:52
Good day Chants,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply05 Aug 2024, 12:52
Official
Good day Chants,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
CK
Chants K's updateReviewer Update
07 Aug 2024, 07:31When can I expect written feedback? Why is my MobiMoney Acc now R0 and unavailable? I need proper feedback other than another system generated sms saying that I've been approved.
Finchoice has really proven to be the WorseChoice ☹️
Finchoice has really proven to be the WorseChoice ☹️
CK
Chants K's update07 Aug 2024, 07:31
Reviewer Update
When can I expect written feedback? Why is my MobiMoney Acc now R0 and unavailable? I need proper feedback other than another system generated sms saying that I've been approved.
Finchoice has really proven to be the WorseChoice ☹️
Finchoice has really proven to be the WorseChoice ☹️
Finchoice's replyOfficial
14 Aug 2024, 12:13
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply14 Aug 2024, 12:13
Official
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
CK
Chants K's updateReviewer Update
14 Aug 2024, 18:31Nice try but I requested feedback in writing despite advising Finchoice that I am unavailable telephonically so no this query has not been resolved.
Yes, my loan was paid to me and my MobiMoney account corrected (I think but cannot access my profile online any longer) but I sent an email as well as screenshots yesterday to fin***** that went completely ignored showing that I am unable to log onto my profile online or via the app. It kept saying my email/password was incorrect while I know for a fact that the input was correct so I tried to reset the password then got a message saying my cellphone number was changed and that too after fin***** asked if they should change my cell number to which I explicitly rep**** NO.
You have been wasting my time to address these issues in writing while I have been affording you the opportunity to fix the issues before I write to the NCR.
Someone by the name of Hayley from customer service emailed me today from customer service dept saying I said I did not apply for a loan for 6 mths but my review above clearly states the issue that I said I did not apply for a loan every single month for 6 times which now should be 7 on ITC records but I did not COMPLETE 6 different individual applications 6 times in the last 6 months. Reading for comprehension is a critically needed skill in order to gain understanding.
Bottom line, 2 issues were resolved I think (MobiMoney fixed but I had to reapply for the loan 9 Aug without getting help from you guys as you were still investigating) but no explanation about the ITC and now there's a new problem that I can no longer access my profile so I don't know if what I think has been fixed since I cannot see anything.
Yes, my loan was paid to me and my MobiMoney account corrected (I think but cannot access my profile online any longer) but I sent an email as well as screenshots yesterday to fin***** that went completely ignored showing that I am unable to log onto my profile online or via the app. It kept saying my email/password was incorrect while I know for a fact that the input was correct so I tried to reset the password then got a message saying my cellphone number was changed and that too after fin***** asked if they should change my cell number to which I explicitly rep**** NO.
You have been wasting my time to address these issues in writing while I have been affording you the opportunity to fix the issues before I write to the NCR.
Someone by the name of Hayley from customer service emailed me today from customer service dept saying I said I did not apply for a loan for 6 mths but my review above clearly states the issue that I said I did not apply for a loan every single month for 6 times which now should be 7 on ITC records but I did not COMPLETE 6 different individual applications 6 times in the last 6 months. Reading for comprehension is a critically needed skill in order to gain understanding.
Bottom line, 2 issues were resolved I think (MobiMoney fixed but I had to reapply for the loan 9 Aug without getting help from you guys as you were still investigating) but no explanation about the ITC and now there's a new problem that I can no longer access my profile so I don't know if what I think has been fixed since I cannot see anything.
CK
Chants K's update14 Aug 2024, 18:31
Reviewer Update
Nice try but I requested feedback in writing despite advising Finchoice that I am unavailable telephonically so no this query has not been resolved.
Yes, my loan was paid to me and my MobiMoney account corrected (I think but cannot access my profile online any longer) but I sent an email as well as screenshots yesterday to fin***** that went completely ignored showing that I am unable to log onto my profile online or via the app. It kept saying my email/password was incorrect while I know for a fact that the input was correct so I tried to reset the password then got a message saying my cellphone number was changed and that too after fin***** asked if they should change my cell number to which I explicitly rep**** NO.
You have been wasting my time to address these issues in writing while I have been affording you the opportunity to fix the issues before I write to the NCR.
Someone by the name of Hayley from customer service emailed me today from customer service dept saying I said I did not apply for a loan for 6 mths but my review above clearly states the issue that I said I did not apply for a loan every single month for 6 times which now should be 7 on ITC records but I did not COMPLETE 6 different individual applications 6 times in the last 6 months. Reading for comprehension is a critically needed skill in order to gain understanding.
Bottom line, 2 issues were resolved I think (MobiMoney fixed but I had to reapply for the loan 9 Aug without getting help from you guys as you were still investigating) but no explanation about the ITC and now there's a new problem that I can no longer access my profile so I don't know if what I think has been fixed since I cannot see anything.
Yes, my loan was paid to me and my MobiMoney account corrected (I think but cannot access my profile online any longer) but I sent an email as well as screenshots yesterday to fin***** that went completely ignored showing that I am unable to log onto my profile online or via the app. It kept saying my email/password was incorrect while I know for a fact that the input was correct so I tried to reset the password then got a message saying my cellphone number was changed and that too after fin***** asked if they should change my cell number to which I explicitly rep**** NO.
You have been wasting my time to address these issues in writing while I have been affording you the opportunity to fix the issues before I write to the NCR.
Someone by the name of Hayley from customer service emailed me today from customer service dept saying I said I did not apply for a loan for 6 mths but my review above clearly states the issue that I said I did not apply for a loan every single month for 6 times which now should be 7 on ITC records but I did not COMPLETE 6 different individual applications 6 times in the last 6 months. Reading for comprehension is a critically needed skill in order to gain understanding.
Bottom line, 2 issues were resolved I think (MobiMoney fixed but I had to reapply for the loan 9 Aug without getting help from you guys as you were still investigating) but no explanation about the ITC and now there's a new problem that I can no longer access my profile so I don't know if what I think has been fixed since I cannot see anything.
Finchoice's replyOfficial
22 Aug 2024, 08:56
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply22 Aug 2024, 08:56
Official
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
CK
Chants K's updateReviewer Update
22 Aug 2024, 12:50Siehaam said my account would be unblocked but I still cannot log on to confirm that anything has been resolved?
CK
Chants K's update22 Aug 2024, 12:50
Reviewer Update
Siehaam said my account would be unblocked but I still cannot log on to confirm that anything has been resolved?
Finchoice's replyOfficial
05 Sept 2024, 11:04
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply05 Sept 2024, 11:04
Official
Good day Chants,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team