1 reviews | Active since Apr 2018
Misrepresentation with the Credit Bureau
Finchoice needs to either upgrade their system or hire new staff completely! I have been calling Finchoice getting nowhere. I need this company to update my records with the Credit Bureau. I have settled and closed a loan account I had with the company in June 2022; it still shows an owing balance and shows as active. Their paid-up letter does not even give settlement dates meaning one cannot use it to dispute with the bureaus. PLEASE UPDATE MY DETAILS ACCORDINGLY!!! This misrepresentation affects my score and affordability! You guys need to send information to the bureaus without us first complaining. I cannot use the paid up letter generated online (it has no settlement dates), called to request for a dated one: got a reference number, then an SMS that it was resolved but still NO LETTER, NO INFORMATION on how this was resolved! Can this please be the last time I request anything from you and get a run around!
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department , apologies for the inconvenience. One of our Customer Service Consultants will be in contact with you.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department , apologies for the inconvenience. One of our Customer Service Consultants will be in contact with you.
The finchoice team
Please be advised that we have attempted to call you and line just rings. Kindly contact our customer service line or Alternatively please confirm a Convenient time for us to call you
The finchoice team.
Please be advised that we have attempted to call you and line just rings. Kindly contact our customer service line or Alternatively please confirm a Convenient time for us to call you
The finchoice team.