CA
Candice A
1 reviews | Active since Jun 2012
08 May 2026, 13:46
Misleading and disappointing service
Misleading services. They were always there when I needed them, but now not anymore. I have been a loyal customer, never skipped a payment. The app is not even trustworthy, because at any given time you log in, it tells you they have not received payment, when in actual fact you have made payment. And this affects ones record negatively. Please people don't be fooled and stay away from the trap.
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Replies (2)0
Replies (2)
Finchoice's replyOfficial
08 May 2026, 14:15Dear Candice,
We're truly sorry to hear about the issues you've experienced with our app, and the impact it has had on your trust in our services. It's never our intention to let down loyal customers like yourself. We're committed to making this right for you. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
Finchoice's reply08 May 2026, 14:15
Official
Dear Candice,
We're truly sorry to hear about the issues you've experienced with our app, and the impact it has had on your trust in our services. It's never our intention to let down loyal customers like yourself. We're committed to making this right for you. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
CA
Candice A's updateReviewer Update
08 May 2026, 16:44I have never skipped a payment. My accounts are always paid. I log into my app then it tells me I have a loan amount available. Then all of a sudden, it tells me my account is in arrears, arrange for payment. When it has been paid. It happens multiple times. This is very disappointing and frustrating as I have been a loyal customer and never skipped a payment. But when one needs you, these are the kind of issues one has to face.
No need to respond; I'll do business somewhere else. Thank you
CA
Candice A's update08 May 2026, 16:44
Reviewer Update
I have never skipped a payment. My accounts are always paid. I log into my app then it tells me I have a loan amount available. Then all of a sudden, it tells me my account is in arrears, arrange for payment. When it has been paid. It happens multiple times. This is very disappointing and frustrating as I have been a loyal customer and never skipped a payment. But when one needs you, these are the kind of issues one has to face.
No need to respond; I'll do business somewhere else. Thank you