SK
Seipati K
1 reviews | Active since Nov 2019
16 Apr 2026, 13:33
Messed up my account and credit record.
I was very happy with them till an incorrect amount was credited into my account and no debit mandate was sent and no one could tell how it got paid into my account. Days later the same amount was taken and it left my account on a negative which will also affect my credit score. Called 6 times and each time the call cut and I would have to repeat myself each time to a new agent that would be taking the call.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
16 Apr 2026, 13:55Hello Seipati,
We truly understand how frustrating this experience must have been for you, especially with the impacts on your account balance and potentially your credit score. The confusion and runaround you've encountered with phone calls is something we deeply regret. Please allow us some time to investigate this for you. We will reach out via email with updates on the resolution.
Warm regards,
The FinChoice Team
Finchoice's reply16 Apr 2026, 13:55
Official
Hello Seipati,
We truly understand how frustrating this experience must have been for you, especially with the impacts on your account balance and potentially your credit score. The confusion and runaround you've encountered with phone calls is something we deeply regret. Please allow us some time to investigate this for you. We will reach out via email with updates on the resolution.
Warm regards,
The FinChoice Team
SK
Seipati K's updateReviewer Update
16 Apr 2026, 14:14Even now I am on hold for 20 min and no one is refreshing the hold to give feedback , they just hoping that my airtime runs out so the call can disconnect.
SK
Seipati K's update16 Apr 2026, 14:14
Reviewer Update
Even now I am on hold for 20 min and no one is refreshing the hold to give feedback , they just hoping that my airtime runs out so the call can disconnect.