1 reviews | Active since Jul 2024
****mers!!!!
They should not even get 1 star rating. I wanted to apply for credit and in doing this I had to accept a mandatory debit order I was able to access my app the first 2 weeks of application and then got a message my number doesn't work anymore to login. I contacted yet got no response I told them to cancel my application after 4 weeks of still no access to my account where I uploaded supporting documents they requested. I asked them to cancel my application immediately and remove my debit order mandatory just for them to tell me they don't remove it (a lie) my bank needs to remove it. With a back and forth story I asked I want proof they removing my debit order mandatory they told me application wasnt approved and debit order mandatory has been cancelled automatically yet it still shows active by my bank and they unable to cancel due to the supplier we accept it with needs to cancel it by our bank. They eventually sent me an email and said that it automatically cancels and I must contact my bank to remove the mandatory debit order once again. Refusing to remove it. It has been 8 weeks and it's still active on my account and I have no contract with them they said debit order won't go off yet it says active on my bank and that it will be going off. I advised them if it doesn't get cancelled I will be going to a lawyer I have been waiting patiently and they still want to ***** from my bank so lawyer and police case is on its way. NEVER take anything by finchoice!!!! They ****mers and lie through there teeth!!!! Take note of the mandatory debit order is cancelled you would get a notification from your bank it's been cancelled and would show stopped and wouldn't show active anymore. This request for cancellation comes from the provider to the bank.
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Yet a lie as they just refusing to cancel my debit order mandatory as the bank can't do it it must come from the provider this is said by the bank and I need to get a cancel mandatory debit order SMS.l from the provider!!!!
Hi Ms Reekers,
Trust you are well.
This email confirms receipt of your Hello Peter complaint.
Please be informed that when an application is cancelled or declined, our system automatically removes the approved/active debi check mandates. This process can take up to 24 to 48 working hours to be removed from your banking account. If you're still seeing an active mandate on your account it means your bank hasn't updated it yet.Rest assured that Finchoice will only debit your account if you have a balance owing and I can confirm according to our system you do not have any active debi checks or balances owing.
Trust you will find the above in order to assist with your query.
Warm regards,
Hayleycustomer support
Yet a lie as they just refusing to cancel my debit order mandatory as the bank can't do it it must come from the provider this is said by the bank and I need to get a cancel mandatory debit order SMS.l from the provider!!!!
Hi Ms Reekers,
Trust you are well.
This email confirms receipt of your Hello Peter complaint.
Please be informed that when an application is cancelled or declined, our system automatically removes the approved/active debi check mandates. This process can take up to 24 to 48 working hours to be removed from your banking account. If you're still seeing an active mandate on your account it means your bank hasn't updated it yet.Rest assured that Finchoice will only debit your account if you have a balance owing and I can confirm according to our system you do not have any active debi checks or balances owing.
Trust you will find the above in order to assist with your query.
Warm regards,
Hayleycustomer support
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
