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JM
John M

1 reviews | Active since Jul 2021

11 Jun 2026, 09:46

****mers

Finchoice is ripping me off,they add more charges on your balance even your payment is upto date, the balance appearing on my credit report from experian is different from their statement which is surprising, when you ask to speak to their manager they put you on hold until you loose your airtime and their consultant when you ask questions they raise their voice on you as if tou have no right to ask,no more using them in future

0
Replies (3)
Finchoice
Finchoice's reply11 Jun 2026, 10:15
Official
Hello John, We're truly sorry to hear about your experience and understand how frustrated you must feel. It's not acceptable for you to be treated in a way that makes you uncomfortable, especially when it comes to your financial matters. We assure you that this isn't the standard of service we aim to provide. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team
JM
John M's update12 Jun 2026, 13:25
Reviewer Update
I haven't heard from you about this matter, it is been 24 hours now or you are going to ignore it like what your customer service is doing when we lodge complains
Finchoice
Finchoice's reply24 Jul 2026, 13:21
Official
Good day John,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team