****med me my money and made a mandate of the money I did not take!!

I contacted one of the consultant to stop the funeral plan or cancell it since I'll be paying the loan for 3 months . She asked for my iD and number all of a sudden I received a notification from my bank that they'll be deducting 412 more which provide don't know and said it's a loan onto of the one I already have. So meaning for 6 months I'll be deducted money from don't know . I wrote an email telling them about the matter but still when I check they'll debit my money for no money I got !!