M.E Moloi's formal complaint

🚨🚨🚨 formal complaint email.

Title/Opening: My extremely frustrating experience with @FinChoice SA

Post: It has now been ONE FULL WEEK since I app**** for a loan with FinChoice.

I completed everything you asked for—the setup questionnaires, the app mandates, and all other requirements. Last week Monday, I gave you full access to my app for the mandate approvals.

Fast forward to today (Monday). Not a single cent has been deposited into my account.

Here is where my anxiety is kicking in: On Friday and Saturday, I went out of my way to contact your team. Your agents assured me that because my file was "booked" over 24-48 hours ago, the money would have reflected by today without fail. But instead when I call again I am being told that the matter has been escalated.

To what end bathong?

We all know the industry standard: a lender deposits funds within 24-48 hours after documents are complete.

That has not happened.

Now I am genuinely scared that I have been bamboozled. To make matters worse, the debit order mandate is still active on my savings account. I am terrified that you will debit me for a loan I never received.

This is unacceptable. You cannot hold a mandate on a client's account, promise funds in 24 -48hours since Monday 25,may 2026 and then go silent for a week.

@FinChoice SA - I need the funds deposited TODAY or the mandate removed immediately. I will not be held liable for debits on money I don't have in my possession.

Has anyone else experienced this with them? #FinChoice #Loan**** #ConsumerProtection