tK
thula K

1 reviews | Active since Mar 2015

05 Apr 2018, 22:42

Loan rejected as I Am listed as deceased ?☠?☠

App**** for loan,got through screening process and given an offer,placed on hold for long time and promised to be contacted shortly...i had to call to follow up only to find out the reason why agent never got back to me is that she got a report from transition that I Am deceased...i requested for that report but was told it can not be given to me I have to call the bureau myself...got hold of transition and confirmed my identity and was told no information of being deceased recorded on their side...called back Finchoice to find out what transpired this ordeal...all I could get was a simple sorry but I Am not the only one as there are more cases of the same incident it must be system error...cool I understand but where's my promised loan then???

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Replies (2)
Finchoice
Finchoice's reply06 Apr 2018, 13:16
Official

Good day,

Apologies for the poor service you have received. We have escalated this to Management and they will investigate and get back to your shortly.

Kind Regards

FinChoice Team

Finchoice
Finchoice's reply06 Apr 2018, 13:17
Official

Good day,

Apologies for the poor service you have received. We have escalated this to Management and they will investigate and get back to your shortly.

Kind Regards

FinChoice Team