LOAN PENDING AND ESCALATION

i was with finchoice all along , i was a loyal customer until recently i experience e level of incompetence by the client service consultant , i app**** for a loan two weeks ago and it is still in progress and no one is giving me a straight answer whether on email or on the phone, they talk about escalating and i will get a SMS but i m not getting any, this morning i called a lady called Mellisa answered my call upon relating my story , she kept quiet and after that dropped the call and she did nt even bother calling back , i wonder what criteria is Finchoice using hiring all those *********** people , none of them is giving me a straight answer or taking it upon themselves to assist with this matter it is always escalating escalating and more escalating.

such a terrible experience.