KC
Karen C
1 reviews | Active since Apr 2026
02 Apr 2026, 10:20
LOAN PAYOUT - BREACH OF THEIR OWN TERMS AND CONDITIONS
My daughter was approved for loan on Saturday 28 March 2026. She approved Finchoice terms and conditions as well as the DebiCheck. To date, 2 April 2026, no loan has been paid into my daughter's bank account. No emails (sent 2) are responded to and when she requests a "call back", the consultant hangs up on my daughter while she is explaining the issue. Finchoice states loan payout is within 24 hours, she's been waiting approximately 120 hours (5 days) and still no loan payout! but yet a DebiCheck is in place!!!!!! Disgusting Service!
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Finchoice's replyOfficial
02 Apr 2026, 10:45Hello Karen, I'm really sorry to hear about the delay in your daughter's loan payout and the troubles you've experienced with our communication. These are not the standards we strive for at FinChoice. I understand how frustrating this must be and I appreciate you bringing this to our attention. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team
Finchoice's reply02 Apr 2026, 10:45
Official
Hello Karen, I'm really sorry to hear about the delay in your daughter's loan payout and the troubles you've experienced with our communication. These are not the standards we strive for at FinChoice. I understand how frustrating this must be and I appreciate you bringing this to our attention. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution. Warm regards, The FinChoice Team
Finchoice's replyOfficial
09 Apr 2026, 10:52Good day Karen,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply09 Apr 2026, 10:52
Official
Good day Karen,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team