*********** Loan Company who does not care about their Customers

Honestly, I've never met a company that goes out of its way to make your experience a misery. At the beginning of the year, I was offered a payment reduced installment for that month on their app and I took it. They debited that amount offered to me and then I was hounded for being in arrears on the account and so began a nightmare. I tried to make payment arrangements which they debit off separately from your installment at any random time. My debit orders go off and yet, since the beginning of the year, the credit bureau has been notified that I have missed payments every single month this year. The agent who phones me today advises me that I must be mistaken because she can see I am making payments. Finchoice is wrecking my credit score. I have requested for Finchoice to recalculate my current loan term and incorporate the arrears, so that I have only one installment and not have this destroy my credit score - They refuse! The interest on my loan because of these arrears is **********.