MM
Mpho M
1 reviews | Active since Aug 2013
07 Apr 2026, 17:15
Loan cancellation and 2 debit orders for one loan
I activated my mobimoney. During activation, I had to agree on R4000+ debit order as per the quotation.
After activation, I processed the loan application and a R3999+ debit order mandate appeared for me to approve.
I can cancelled the loan the following day (Sunday) via 2 tickets.
I also sent email to their POPI email address to cancel the loan.
Today is Tuesday, the debit orders are still active on my banking app and it still appears as if I took a loan with finchoice.
I sent them WhatsApp messages since yesterday, they promised to call me back. They haven't
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
07 Apr 2026, 17:45Hello Mpho,
It sounds like you're having quite a challenging time with the loan cancellation and I can see why that’s incredibly frustrating for you. Please accept our apologies for any distress caused. Rest assured, we are taking your concern seriously and will launch an investigation immediately. We'll reach out to you via email as soon as we have more information about the situation.
Warm regards,
The FinChoice Team
Finchoice's reply07 Apr 2026, 17:45
Official
Hello Mpho,
It sounds like you're having quite a challenging time with the loan cancellation and I can see why that’s incredibly frustrating for you. Please accept our apologies for any distress caused. Rest assured, we are taking your concern seriously and will launch an investigation immediately. We'll reach out to you via email as soon as we have more information about the situation.
Warm regards,
The FinChoice Team
MM
Mpho M's updateReviewer Update
07 Apr 2026, 18:452 debit orders, one must be cancelled on your side because if you debit double, I'll struggle to get a refund
MM
Mpho M's update07 Apr 2026, 18:45
Reviewer Update
2 debit orders, one must be cancelled on your side because if you debit double, I'll struggle to get a refund
Finchoice's replyOfficial
08 Apr 2026, 08:35
Hi Mpho
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply08 Apr 2026, 08:35
Official
Hi Mpho
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
08 Apr 2026, 16:07
Hi Mpho,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply08 Apr 2026, 16:07
Official
Hi Mpho,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team