TS
Tessa S
1 reviews | Active since Jun 2023
25 Oct 2023, 14:52
Loan
I made a loan through Finchoice on 2023-10-19, i was approved for the loan of R5000. On Friday 2023-10-20 i call them because i did not receive my money in my account. They inform me my banking details was wrongly captured. It was rectified. Until TODAY i did not receive any money on my personal account. I call numerous time where their agents inform me that IT is busy wit the process. They said on Saturday it will take 24 to 48 hours and still no money in my account. I checked on their app and my account shows i owe them money that i never received.
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Replies (3)
Finchoice's replyOfficial
26 Oct 2023, 13:49Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply26 Oct 2023, 13:49
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
TS
Tessa S's updateReviewer Update
27 Oct 2023, 14:14Thus message is sends automatically because everyone got it. I am stil waiting for an answer from Finchoice office. Everytime the agent just say i escalate it on the system but no one adhere to my account. This thing will never be solved and im going to the Ombudsman with Finchoice. HOW CAN I REPAY MONEY THAT I DID NOT GET!!!!!!!!!
TS
Tessa S's update27 Oct 2023, 14:14
Reviewer Update
Thus message is sends automatically because everyone got it. I am stil waiting for an answer from Finchoice office. Everytime the agent just say i escalate it on the system but no one adhere to my account. This thing will never be solved and im going to the Ombudsman with Finchoice. HOW CAN I REPAY MONEY THAT I DID NOT GET!!!!!!!!!
Finchoice's replyOfficial
30 Oct 2023, 08:33Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply30 Oct 2023, 08:33
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team