Loan approved no payment or documentation received

I app**** for a loan through finchoice on Tuesday 7th November I was told that my loan was appproved and would be released as soo as I send through my payslips and my loan documentation would be sent through immediately. I sent through my payslips immediately to date no money received and no documentation either. I sent a query the the client care email all response I got is that it is in process, I sent a message on the whatsapp group I received a reply to call client care I call client care and was told they last worked on my application yesterday . The agent advise that he would escalate and I will receive a sms with a reference number no reference has been smsed to me. If I had Known that this would take so long I would have taken up the loan with direct axis but because I was promised the funds would pay out the same day I declined their offer. This is really bad service.