PR
Precious R

1 reviews | Active since Oct 2016

13 Jan 2017, 15:13

Loan Application - Pathetic Service ever

<p>Been a client since 2013 if not 14. App**** on Friday for the loan, Saturday called changed banking details. agents are very rude out of 5 I spoke to so far only 1 was helpful. they transfer me from back to forth and end up dropping my calls. Now I’m told the banking details are not yet confirmed since Monday. Has to send my bank statement and they confirm they received it but still nothing is done. They can cancel the claim I’ll go apply somewhere else since they can’t assist. </p>

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Replies (2)
Finchoice
Finchoice's reply13 Jan 2017, 16:12
Official

Good afternoon,

Thank you for raising your concern with us. It's important that we're aware of any issues you as our customer, are experiencing.

This has been escalated to one of our specialist and will be addressed and resolved for you.

Kind Regards

The FinChoice Team

PR
Precious R's update03 May 2017, 10:44
Reviewer Update

was resolved after this complaint and account already paid up.