Loan application

I have been a finchoice customer for the past year or so. I am up to date with all my loans. I have recently app**** for a loan and I get different responses. I have been told how much I Qualify for and it will be paid into my account. At a later stage I get a response telling me it was declined.I have to ask this don't they have listeners screening their calls? I task them to listen to all calls made by me and tell me wether I should take my business elsewhere. I have supp**** them with all the relevant documents. Please screen all the calls coming from me.