Lazy and rude stuff

I have two accounts with Finchoice. Mobimoney and a one year loan. My mobimoney is paid off I owe nothing on it and the loan is on 9000 and no arrears. When I open my profile it says your account is in arrears please contact the collections department to make a payment so I did and that was beginning of February 2023. A lady told me it will be fixed within 24 hours. On my credit score it shows that I am in arrears as well and that affects my credit score badly. Last weak Friday I called Finchoice again Ndileka told me she had lodged a complaint and it will be rectified within 24 hours, 24 hours went past and nothing was done. I called again and Sisipho told me that she can see that I called but no complaint was lodged and she told me she will lodge a complaint and within 24 hours it will be resolved. 24 hours went pass and nothing was done so I called again Amelia helped me and claimed she will lodge the complaint but still nothing happened. So I wrote an email and got automated response. So now I’m frustrated because my credit score is a mess because of this I called again and the lady was so rude she told not to take my frustrations on her she’s not Finchoice and put a phone down on me didn’t even listen to what I wanted to say. I’m so frustrated got declined for a lease due to my bad credit because of this. Can not even apply for a student loan for my daughter because of this I’m so frustrated and angry because I have been a very good client of Finchoice for 3 years.