TF
Tracy F
1 reviews | Active since Apr 2021
23 Jan 2023, 15:24
Lack of transparency
I made a withdrawal on my account on Saturday 21/01/2023. To date (late on Monday 23/01), it still s not appearing in my bank account. I called the call center to be told that payments do not happen on a weekend. NOWHERE on the website does it stare this and NOWHERE on any SMS I received does it stare "business day".
What you are very transparent about is that no transaction can be made until my debit order goes off.
Very poor service and a very disinterested call center.
I wish that there was zero stars that could be given.
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Replies (2)
Finchoice's replyOfficial
23 Jan 2023, 17:11Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Jan 2023, 17:11
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
23 Jan 2023, 17:23Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Jan 2023, 17:23
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team