lack of respect and customer services

I received a call from Khutaza Ngomana regarding my advanced loan in arrears and I explained to her that I made an arrangement to pay R300.00 on the 04/02/2016 as I am no longer working and the consultant who was assisting me accepted the arrangement but this Khutaza did not want to listen to me she said that \ the consultant who was assisting me committed a ***** by accepting my arrangement and she will listen to a call but she don't care whether I am working or not, I don't have to make my problems her problems\".<br> <br> I don't know whether the way this lady was speaking to me is how she got trained by Finchoice to speak to customers. I am not her friend or relative, she doesn't know me and she doesn't have the righto speak to me in an undermining manner. I am trying by all means to pay my accounts from my child's maintenance fund even thought I am not working. I don't want to speak to her anymore and she must never ever call me. I need voice recordings for the call I made in February between 03th an 04th and again the one I received today to be emailed to me then I will take it up. I need actions to be taken against Khutaza and a formal written apology from her"