Lack of feedback

I app**** for a loan on 30th of December. On Monday 31st I received an sms thanking me for providing proof of income. I will receive an sms advising when the funds will be paid out. On 2nd January I phoned the call center where I was advised that they are busy do final checks and I should have the money Thursday or Friday. Yesterday (04.01.2019) I contacted the call center again (09:28) approximately, where I was told that no one had worked on my application since 31.12. 2018. The agent told me that she would escalate my request as all required checks had been done. When I phoned again at 12:08 I was told that my request had been escalated and I should receive my sms between 14:00 and 15:00. No sms received I phoned again where I was told the money will be paid out at 9:00 on Saturday. No money received, I phoned again at 09:09 this morning where I was once again told that they were still busy with the final checks and how long it will take cannot be advised. Everytime I phone, it is a different story and I cannot check via mobi or Kwikserve as my application has not been finalized yet. No one can give me proper time line and the FAQ on the site where it says within 24hours after approval is a big fat lie. It has been a week now and I know the public holiday delayed everything, but still no one can tell me what is really going on or when I will receive payout. Also, no one responds to the emails and whoever is in charge of the whatsapp number is also not helpful at all. I would appreciate if someone in a senior position can give me proper feedback.