Keep harrasing me

<p>Ive been retrench a month or so ago, i sent my documents that they need through to finchoice after 3 weeks ive havent heard 1 word, sms or phone call from them regarding this matter i phone them and guess what all my documents was stil with them no one even make time or effort to sent the documents through to their claim department if i havent phone it still would be there and nothing would have been done.. The lady told me she made a note on the system so they wont bother me as a claim was in proses.. Last week the 4 th Oct 2016 their call center started phoning me every 5-10 mins from a diffrent person at the call center finding out when will i be making a payment. Then i must tell them the whole story over and over again and im really getting fed up wih that cause to me it seems no one is trying to help me or put notes on the system and so far no one is doing their job as well.. Some of them gets so rude and even puts the phone down in my ear.. WHATS GOING ON WITH MY CLAIM!!!!!!! Do your work and stop harrasing me. Ive sent you guys so many emails aswell no reply </p>