*** Management so as Nadhirah the consultant

Nonsense service their consultants deliver. I had to apply for a loan last week and also accepted debit check , when i call in today , im told the application was cancelled but this morning got an sms stating i should get R8000 then suddenly their rude consultant by the name of Nadhirah i did application for 9400 , the she changes her story to say she will apply for me then its declined. i ask her to cancel the debicheck she says she can not do that , i say she must call her management to cancel for me , she says i need to do call back. But im on the call why the **** would she not call management.Such *********** staff so as their policies.