IM
Innocentia M

1 reviews | Active since Sept 2022

03 Feb 2023, 08:54

Just an updated on the system.

I have been calling for the past 2 weeks so that my Mobi app can be updated, it still shows as if I am in arrears. On Tuesday I spoke to this rude consultant and the collection department is telling me that I am not in arrears. I was told that the customer service agent is the only one who can update this. But I am told a different story every day.

0
Replies (2)
Finchoice
Finchoice's reply06 Feb 2023, 15:37
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply06 Feb 2023, 15:52
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team