Johan Combrinck

Good day

I have complaints about finchoice

Firstly I closed my bank account as finchoice work on a debi check system. They deduct money as as soon as the pick up that there is funds in your account. Not on the debit order date as requested They still send debit orders through to a account that is closed, which doesn't make sense. I do internet transfer's to their account which they receive but allocate the funds completely wrong. I have two accounts with then, mobi money and a finchoice loan account. On the finchoice app you can choose every month for payment assistance, which I do. I choose the part payment on both accounts which get accepted on the app. As per the app I then do internet transfer's. I do two separate transfers, R794.28 to the finchoice loan and R713.94 to the mobi money account. Now the problem. They still deduct as per the app on a CLOSED ACCOUNT, funny enough they can deduct the correct amounts as per the app and allocate it to the correct accounts, but the CANT DO IT WITH THE TRANSFERS. OBVIOUSLY THE DEBIT ORDER WILL BE RETURNED.

I INSIST THAT THEY CANCEL THE DEBIT ORDER IMMEDIATELY! I WON'T ALLOW UNDER ANY CIRCUMSTANCES ANY DEBIT ORDERS ON MY ACCOUNT!

The collection agent's keep on phoning me, stating that the account is in arrears, yes your idiots it will be reason that I do part payment's as per the app which was approved.

YOU NEED TO EXTEND THE TERM OF BOTH ACCOUNTS! DUE TO THE PART PAYMENT'S.

I HAVE SENT 22 MAIL'S BUT NO RESPONSES! I WON'T SPEAK TO COLLECTION AGENT'S AT ALL, ONLY WILL RESPONSE ON MAILS!

PLEASE ALLOCATE THE TRANSFERS TO THE CORRECT ACCOUNTS! NO FURTHER PAYMENTS WILL BE MADE TILL THIS IS RECTIFIED AND THE DEBIT ORDERS ARE CANCELLED

JOHAN COMBRINCK