JM
Judith M
1 reviews | Active since Oct 2019
06 Apr 2020, 11:45
ITC status
Again I am asking Finchoice to update my status at ITC I requested for the mobi money to be closed and new restructured loan to be active but both loans are showing and both loans are active which is wrong ,what do I need to do for them to close the mobi money? Do I need to escalate the matter to Ombudsmen or refer to Consumer Act protection? And Friday (03/04) one of the agents from Finchoice did call me and requested same thing and no feedback yet. They can reply via my personal email *** ID ***
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Replies (2)
Finchoice's replyOfficial
06 Apr 2020, 13:51Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply06 Apr 2020, 13:51
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's replyOfficial
12 Apr 2020, 21:06Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply12 Apr 2020, 21:06
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,